Frequently Asked Questions

Why Cozy?

Cozy is an E-Commerce platform that connects suppliers and vendors (sellers) to buyers, retailers, dropshippers, and affiliates. In comparison to the competitors, Cozy charges a very low commission rate of 15% at the time of withdrawal. As a vendor, you can easily sell your product collection through us and increase your visibility to potential millions of buyers in the UK and across Europe.

How to register as a vendor?

To register as a vendor, please first contact us and input your business details, as well as the products you sell. One of our dedicated Supplier Relationship Managers will get in touch with you to proceed.

How long is the money held? How does the Escrow work?

When the buyer pays for an order, the funds are held for 30 days within our Escrow system. If the item is delivered before 30 days and buyer confirms the order received, the funds are reflected in the seller’s portal under “Earnings”.

How can a vendor withdraw money?

Vendors can withdraw money earned from sales to their bank account directly via IBAN or SWIFT, or PayPal. The currency will automatically convert from USD to local currency as per latest exchange rate. However, please note, if you choose PayPal as your withdraw method, you are solely responsible for any fees.

What does Cozy charge the vendor? How much is the commission?

Cozy charges a minimal 15% commission on sales amount deducted at the time of withdrawal.

How are the logistics?

At Cozy, the vendors are responsible for their own logistics. We do not yet provide warehousing or shipment of goods. The Vendor should add shipping rates accordingly per product. We recommend to offer free shipping to incentivize more customers to purchase your product.

How much do I charge customers for the shipping?

As the vendor is responsible for their own logistics, we recommend that the vendor should input the highest shipping rate per product to any country. For example, if shipping rate to UK is £8.60 from Germany, we recommend that the seller should input the highest shipping rate (in this case £8.60).

How can I get support?

If you require support please see our Help & Support page with relevant details. All vendors have dedicated managers to deal with any queries, so if you are a vendor simply e-mail person(s) responsible for your account.

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