All Cozy ("Cozy", "Cozy.co.uk") sellers ("vendors") are expected to adhere to the following policies when operating and listing their products on Cozy.co.uk Website. Repeat offenses and bad reviews will result in immediate suspension of your Cozy account without release of withheld funds.
Vendor Rules & Regulations
All vendors are strictly required to follow these Rules & Regulations to ensure good reputation and maintenance of trust by buyers. Ensure you act fairly and honestly, and in addition, but not limited to;
- Provide accurate information to Cozy and customers at all times, about your products;
- Act fairly and not misuse Cozy.co.uk Website or its additional products and/or services;
- Not attempt to damage, abuse or hinder the capacity of another seller, their listings or ratings;
- Not attempt to influence customer reviews, feedback or comments;
- Do not send unsolicited or inappropriate communications, or use/sell any personal information in any way;
- Do not contact customers except through Communication Services provided by Cozy.co.uk Website;
- Not attempt to circumvent the Cozy sales processes;
- Not operate more than one selling account on Cozy without legitimate business need;
- Provide the best possible customer care before and after sale, to ensure good ratings and to build trust and relationships;
- Do not include self-promotional marketing material in any products sold, unless allowed by the customer.
You must always act fairly and lawfully and never misuse any product and/or service provided to you in good faith by Cozy. You must not do the below, which are several examples, and are not limited:
- Provide misleading or inappropriate information to Cozy or Cozy.co.uk Website customers, this may include, but is not limited to, creation of multiple seller accounts for same product for price gouging, or posting fake reviews via fake purchases to increase your seller reputation;
- Attempt to increase price of a product after customer has already purchased said product;
- Artificially inflate traffic to your seller page, whether via bots or paid-for-clicks via bot-farms;
- Attempt to damage another seller's reputation via defamation, or attempt to bring down their listings or ratings;
- Pay for or offer incentives (such as coupons, discount codes or free products) in exchange for positive reviews, or removal of negative reviews;
- Ask customers to write only positive reviews or ask them to remove or change a review;
- Solicit reviews only from customers who had a positive experience with you and/or your products;
- Review your own products or a competitors' products.
Third Party Websites
You are not allowed to attempt to circumvent the Cozy sales process and divert customers to another website. This means that you may not provide links or messages that prompt customers to visit any external website or complete a transaction elsewhere. The only exception is a link to a legitimate, non-advertiser friendly image hosting website, where more photos can be shown. Doing so will ensue in immediate suspension.
Data Held About Customers
When you sell products via the Cozy.co.uk Website you will receive customer information such as name, address, phone number and other applicable details to successfully fulfill orders, you may use that information only for the fulfillment of orders and must delete it after the order has been processed. You may not use customer information to contact customers, except through permitted Communication Services or share it with any third-party.
Customers who are purchasing a product on behalf of someone else, to 'dropship', must provide consent that the party which the goods will be shipped to has given consent to use of such information. Cozy, its owners and/or operators are not responsible for accuracy, or maintenance of such data.
Multiple Seller Accounts
You are only allowed to operate multiple seller accounts only if you are:
- Operating multiple brands and maintain each as a separate business;
- You manufacture products for two distinct and separate industries;
- You are a verified Cozy partner which allows for additional seller accounts.
Fees and Payments
Opening a seller account is free, however all sellers are subject to a 15% fee for every product sold.This fee is deducted from the final value of the product sold and may be increased/decreased with 30 days notice - it is the responsibility of the seller(s) to review this page for any applicable changes.
Payments are manually released to sellers after 30 days of successful delivery, unless a claim is raised by a buyer, then the payment will be deferred until a final resolution. Sellers may request payment release themselves providing the buyer has either;
- Received the product and can confirm receipt of such;
- Has left positive feedback, or has left a review (whether negative or positive - as long as no complaint or case is raised);
- Has not had any interaction with the seller within 45 days of product being delivered in which case they forfeit any return and/or refund rights.
Copyright & Rights Infringement
As a seller it is your responsibility to ensure you own all and any applicable rights and/or licenses to products you manufacture, sell, own and/or showcase within your seller page. By creating a seller account you agree to be held liable for all and any action which may be taken against you by the rights holder and/or agent, should you be found in violation of any applicable laws, rights, patents, trademarks or licenses.
If you are found to be filing dubious notices against other sellers and are found submitting false claims against other sellers to benefit your own selling account (in order to remove competing listings, for example), your account will be terminated without notice and all payments withheld.
Acceptance of Guarantees
As a seller you must accept the following guarantees in order to sell on the Cozy.co.uk Website:
- Provide a truthful delivery guarantee on all products, check that you are able to deliver said goods without hindrance to the customer unless otherwise agreed. The seller should ensure all postage, shipment and logistics information is as accurate as possible - ensure you specify which countries your product cannot be shipped to and whether the buyer is responsible for any customs duties, taxes or VAT charges - this can be done within the product description;
- Guarantee a 30-day money back guarantee if the products do not match the product description and/or are not as described or expected, for example, if a product is advertised as having a 'Blue' color attribute, ensure that the product received by the buyer is not 'Red';
- Ensure you have a returns policy and a refunds policy which is fair and balanced, if there is no policy in place, the default Cozy.co.uk Website Return Policy will apply.